Shipping policy

The following Shipping Policy applies to all purchases made through Avermont Direct operated by AMT Trading LLC. ("Avermont Direct," "we," "our," or "us"). By placing an order on our website, you agree to the terms outlined below.

General Shipping Terms

  • Orders of $200 or more ship free within the contiguous United States. Orders under $200 ship for a flat rate of $9.99.

  • In-stock orders: items shown as “In Stock” on the product page that are ordered before 1:00 PM Pacific Time on a business day (Monday through Friday, excluding holidays) typically ship within 1–3 business days. Orders placed after the cutoff, or on a weekend or holiday, begin processing the next business day.

  • Once an in-stock order has shipped, delivery generally takes 3–7 business days, depending on the destination and carrier.

  • Stock status is shown on every product page. Each product shows its current status (In Stock, Backorder, Partial Backorder, Custom Order, or Out of Stock) above the Add to Cart button. Please check the status before placing your order.

  • Large products are typically delivered curbside by a freight carrier unless otherwise noted on the product page.

  • Smaller products are shipped via standard ground carriers such as FedEx, UPS, or similar delivery services.

  • Signature requirements are determined by the carrier and may vary depending on the shipment.

  • Free shipping includes one delivery attempt. If additional delivery attempts are required because the customer is unavailable or unable to receive the shipment, additional carrier fees may apply.

  • Please verify your shipping address before placing your order. Once an order has entered processing or shipped, address changes may not be possible. If an address change is available through the carrier, any fees charged by the carrier will be the customer's responsibility.

  • All shipments are insured while in transit.

Custom Orders, Made-to-Order & Backordered Items

For items marked “Custom Order,” “Made to Order,” “Backorder,” or “Partial Backorder” on the product page, the standard 1–3 business day processing time does not apply. These products are subject to extended manufacturing, customization, or supplier lead times. The estimated ship time for each of these items is shown on its product page before purchase.

  • Backorder: the item is on pre-order. It ships as soon as it is available, within the estimated restock time shown on the product page.

  • Partial Backorder: one or more items in a package are on backorder. The product page names the backordered item and its estimated restock time. Your package ships complete once all items are available or In-stock items may ship first, and the backordered item ships separately when available.

  • Custom Order / Made to Order: the item is built after you place your order. It ships within the estimated time shown on the product page.
  • Once your order ships, the standard delivery times above apply.

  • Lead times are estimates provided and can change. If an estimated ship date changes after you order, we’ll contact you with an update, and you may cancel for a full refund before the item ships.

Cancelled or Refused Shipments

If an order is cancelled after it has shipped, or if delivery is refused for reasons unrelated to shipping damage, return shipping costs and any applicable restocking fees may be deducted from your refund in accordance with our Return Policy.

If a shipment is returned because the customer was unavailable to receive delivery, it will be treated as a return under our Return Policy.

Shipments via Freight / LTL

Large products are shipped via Freight (LTL – Less Than Truckload).

  • The freight carrier may contact you to schedule a delivery appointment.

  • An adult (18 years or older) should be available to receive and inspect the shipment.

  • Additional charges may apply if a delivery appointment is missed, rescheduled, or special delivery services are requested.

  • Any fees assessed by the freight carrier are outside of Avermont Direct's control and are the responsibility of the customer.

Ground Shipments (Smaller Products)

Smaller products are shipped using standard ground shipping services such as FedEx, UPS, or similar carriers.

Most ground shipments are delivered directly to your shipping address. Delivery procedures, including whether a signature is required, are determined by the carrier.

Shipping Areas

We currently ship to addresses within the 48 contiguous United States.

We do not ship to:

  • Alaska

  • Hawaii

  • P.O. Boxes

Damaged Packages

Please inspect your shipment upon delivery.

If your shipment arrives with significant visible damage, we recommend refusing delivery and notifying us at support@avermontdirect.com as soon as possible.

If concealed damage is discovered after delivery, please contact us within 24 hours of receiving your order and provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

We will work with the manufacturer and shipping carrier to resolve the issue as quickly as possible.

If your order is missing any parts or accessories, please notify us within 24 hours of delivery so we can assist you.

Products that have been installed may no longer qualify for replacement due to manufacturer policies.

Warranty

Manufacturer warranties begin on the date your order is delivered.

Warranty coverage is provided by the product manufacturer and varies by brand. Please refer to the warranty information included with your product for complete warranty terms.