Refund policy

The following Return & Refund Policy applies to all purchases made through Avermont Direct operated by AMT Trading LLC. ("Avermont Direct," "we," "our," or "us"). By placing an order on our website, you agree to the terms outlined below.

Returns

Returns must be requested within 30 days of delivery.

To qualify for a return, all products must:

  • Be unused and uninstalled.

  • Be returned in their original packaging, including the original pallet if the product was delivered on a pallet.

  • Be in new, resalable condition.

To begin a return, our customer support team may request photographs of the product and packaging. These photos help verify the condition of the item and determine eligibility for return.

If your return request is approved, we will provide the necessary return shipping documents at no cost. Depending on the size and type of the item being returned, this may include a prepaid return shipping label, a prepaid Bill of Lading (BOL), return instructions, and pickup scheduling information if applicable. Please do not return any item until your return request has been approved and you have received return authorization and all required return documentation.

Restocking Fees

All approved returns are subject to a 15% restocking fee of the total purchase price.

In addition, the customer is responsible for all return shipping costs unless otherwise required by law or the return is the result of our error.

The applicable restocking fee and return shipping charges will be deducted from the final refund amount.

Cancellations of Shipped Product(s)

If an order is cancelled after it has shipped, refused upon delivery, or returned because the customer was unavailable to receive the shipment, it will be treated as a return.

Any applicable restocking fees and return shipping costs will be deducted from the refund.

Refusing delivery due to shipping damage will not be treated as a return. Please refer to our Shipping Policy for instructions regarding damaged shipments.

Prices are Final

Once an order has been placed, the purchase price is final.

We do not offer price adjustments or refunds for:

  • Future promotions

  • Temporary sales

  • Manufacturer promotions

  • Competitor pricing

  • Pricing changes after an order has been placed

Products Not Eligible for Returns

The following items are not eligible for return:

  • Products that have been installed or used.

  • Products that have been modified or altered.

  • Products that are not in resalable condition.

  • Products returned without the original packaging or original pallet (when applicable).

  • Products returned without sufficient packaging to prevent damage during transit.

  • Special order, custom-built, made-to-order, or non-stock items.

  • Clearance or final sale items.

  • Replacement parts and accessories.

Parts

Replacement parts are generally not eligible for return or exchange unless they are received damaged or defective.

Damaged Products

If your order arrives damaged, please refer to our Shipping Policy for instructions on reporting shipping damage.

Warranty

Manufacturer warranties begin on the date of delivery.

Warranty coverage is provided by the manufacturer and varies by brand and product. Please refer to the manufacturer's warranty documentation included with your purchase for complete details.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different product, you may request a return of your eligible item in accordance with this Return & Refund Policy and place a new order separately.

Refunds

Once your return request has been received, we will review it to determine whether it qualifies under this Return & Refund Policy. Please allow up to 10 business days for us to complete our review and notify you of our decision.

If your return is approved, your refund will be processed within 5 business days. Refunds are issued to the original payment method used for the purchase at checkout.

Please allow 3–10 business days for your financial institution to process and post the refund after it has been issued.

Refunds can take up to 25 business days total.

Refunds are issued after the returned product has been received, inspected, and approved.

Restocking fees, return shipping costs, and any other applicable charges are non-refundable.