Frequently Asked Questions
Answers to the questions we hear most often about shipping, returns, warranties and trade accounts. If you cannot find what you need here, call +1 (844) 455-3695 or email support@avermontdirect.com.
Shipping & Delivery
Shipping is free on qualifying orders over $200. For orders below that threshold, shipping is calculated at checkout.
Most orders leave the warehouse within 1-5 business days. You will receive tracking information by email as soon as your order is dispatched.
Mini split systems, pool heaters, filtration tanks and similar equipment ship by LTL freight rather than parcel carrier. The freight company will contact you to schedule a delivery appointment. Standard freight service is curbside, so please arrange help to move the equipment to its final location.
Orders & Returns
Contact us as soon as possible at support@avermontdirect.com. We can usually make changes before an order enters fulfillment, but once it has shipped it will need to be handled as a return.
Eligible products can be returned within 30 days of delivery. Items must be unused, uninstalled and in original packaging. Full details are available on our Return & Refund Policy page.
Inspect freight deliveries before signing. If you see damage to the carton or the equipment, note it on the delivery receipt before the driver leaves and photograph it. Send the photographs and your order number to support@avermontdirect.com and we will open a claim on your behalf.
Products & Warranty
Products are covered by the manufacturer's warranty. Terms vary by brand and model, and some manufacturers require professional installation or product registration for full coverage. Check the product page and the documentation supplied with your equipment.
It depends on the product. Some systems are designed for DIY installation and ship pre-charged with quick-connect line sets. Others require a licensed HVAC, electrical or plumbing professional, and local code may require permitted installation regardless. If you are unsure, contact us before ordering.
Yes. We stock replacement filter cartridges, membranes, pump motors, and related consumables for many of the systems we sell. If you cannot find the part you need, contact us with your model number.
Trade & Support
Yes. Our Pro Partner Program is built for contractors, builders and service companies who buy regularly. You can apply through the Pro Partner Program page.
Call +1 (844) 455-3695 or email support@avermontdirect.com. Our team is available Monday to Friday, 9AM to 5PM.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.