Shipping is free on orders of $200 or more. Orders under $200 ship for a flat rate of $9.99. We ship to the 48 contiguous United States only, and do not ship to Alaska, Hawaii or P.O. boxes.

In-stock items (shown as “In Stock” on the product page) ordered before 1:00 PM Pacific Time on a business day typically ship within 1–3 business days, and delivery generally takes 3–7 business days after that. Backorder, Partial Backorder and Custom Order items ship on the estimated timeline shown on their product page. You will receive tracking information by email as soon as your order ships.

Appliances, mini split systems, pool heaters, filtration tanks and similar equipment ship by LTL freight rather than parcel carrier. The freight company will contact you to schedule a delivery appointment. Standard freight service is curbside, so please arrange help to move the equipment to its final location.

Contact us as soon as possible at support@avermontdirect.com. We can usually make changes before an order enters processing. Once an order has shipped, a cancellation is handled as a return, and the restocking fee and return shipping costs apply.

Eligible products can be returned within 30 days of delivery if they are unused, uninstalled and in their original packaging. Approved returns are subject to a 15% restocking fee, and return shipping costs are the customer’s responsibility unless the return is the result of our error. Custom, made-to-order, clearance and installed items cannot be returned. See our Return & Refund Policy for full details.

Please inspect your delivery before signing. If the shipment has significant visible damage, we recommend refusing delivery and contacting us at support@avermontdirect.com. If you find concealed damage or missing parts after delivery, contact us within 24 hours with your order number and photos of the product and packaging, and we will work with the carrier and manufacturer to resolve it.

Products are covered by the manufacturer’s warranty, which begins on the date your order is delivered. Terms vary by brand and model, and some manufacturers require professional installation or product registration for full coverage. Check the product page and the documentation supplied with your equipment.

It depends on the product. Some systems are designed for DIY installation and ship pre-charged with quick-connect line sets. Others require a licensed HVAC, electrical or plumbing professional, and local code may require permitted installation regardless. If you are unsure, contact us before ordering.

Yes. We carry replacement filter cartridges, membranes, pump motors and related consumables for many of the systems we sell. If you cannot find the part you need, contact us with your model number.

Yes. Our Pro Partner Program is built for contractors, builders and service companies who buy regularly. You can apply through the Pro Partner Program page.

Call +1 (844) 455-3695 or email support@avermontdirect.com. Our team is available Monday to Friday, 9AM to 5PM.