About Avermont Direct
Our commitment
Every project is different, which is why we focus on providing the information, support, and products needed to help our customers make informed purchasing descisions.
Wether you're a homeowner planning you next upgrade or a professional sourcing products for a project, we're here to help.
Why Customers Choose Avermont Direct
Frequently Asked Questions
Yes. Orders of $200 or more ship free within the 48 contiguous United States. Orders under $200 ship for a flat rate of $9.99. We do not ship to Alaska, Hawaii or P.O. boxes.
In-stock items (shown as “In Stock” on the product page) ordered before 1:00 PM Pacific Time on a business day typically ship within 1–3 business days, and delivery generally takes 3–7 business days after shipment. Backorder, Partial Backorder and Custom Order items ship on the estimated timeline shown on their product page.
Yes. As an authorized dealer, many of the brands we carry include manufacturer-backed warranties. Coverage varies by brand and product, and manufacturer warranties begin on the date your order is delivered.
Yes. Eligible products can be returned within 30 days of delivery if they are unused, uninstalled and in their original packaging. Approved returns are subject to a 15% restocking fee, and return shipping costs are the customer’s responsibility unless the return is the result of our error. Custom, made-to-order, clearance and installed items cannot be returned. See our Return & Refund Policy for full details.
Absolutely. Our team can assist with product recommendations, specifications, compatibility questions, and general purchasing guidance.
Yes. Large items such as appliances, HVAC systems, water filtration systems, pool equipment and outdoor living products ship by LTL freight. The freight carrier will contact you to schedule a delivery appointment, and standard freight delivery is curbside.
Yes. Once your order ships, you will receive tracking information by email so you can monitor delivery progress.
Yes. We work with homeowners, contractors, property managers, designers, and businesses looking for quality residential and commercial solutions.
You can reach our team by phone, email, or live chat. We're happy to assist with product questions, order updates, and general inquiries.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.


